Account Management

TheEnergyBrokers have created an organisational structure which focuses on continuity of contact and support for our clients.

The Account Management team act as the focus of interaction, ensuring that strong working relationships can be developed and your needs best met.

We believe in the importance of working in partnership with our clients to achieve their specific requirements and are proud of our very high level of customer retention.

We aim to ensure consistency, not only of Account Manager, but also of support, in order to facilitate the establishment of solid relationships.  More than half of our Account Managers have been part of the team for over five years and we have several Account Manager/Client relationships, which span close to a decade.

TheEnergyBrokers provides year-round account support, offering comprehensive assistance in managing your energy requirements.

Your designated project team will guide you through the tender and negotiation process, and once the contract has been placed, will also provide assistance with the following post-contract services as part of our standard brokerage arrangement:

• Risk Management – Formulation & Management of Risk Strategy
• Market Intelligence & Financial Reporting
• Addition and removal of sites from contract
• Contracting new connections and changes of metering classification
• Query Management
  • Billing & Metering
  • Gas: Load Factor & Annual Quantity
  • Electricity: Power Factor & Authorised Supply Capacity
• Energy Management
  • Liaison with selected consultant
  • Data provision for targeting and monitoring
• Electricity Meter Operator (MOP) reviews
• AMR & Data Collection services
• Electricity Authorised Supply Capacity (ASC) reviews

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